9 Questions to Ask Before Choosing a Cleaning Company
All offices or workspaces need to be cleaned. We all need to feel comfortable and make a good impression on our customers. Not only must we demonstrate that we are mastering our processes and that we are effective, we must also demonstrate our success and prove that we are reliable. What do customers think of us when the cleanliness of our offices is not commensurate with the quality of our services or products?
If this question is chic, here are some additional questions to ask you before choosing the company that will improve the quality of your work environment. Office cleaning services Melbourne is the best cleaning company providing reliable services in Melbourne.
Are you comfortable in your office? Would your customers be so?
We all feel a bad impression when something is not clean. It feels a bit uncomfortable and you sometimes hesitate to use the bathroom or microwave. Although your customers will not even inspect your kitchen, they can still use your sanitary facilities.
Do you hesitate to guide your clients to the bathroom knowing that they are dirty or have a bad odor? If you feel this impression, it is probably time to resort to a new partner.
What is your main complaint?
Is there a place that always seems unclean to you? Dusty window shelves, kitties under the desks, flies in neon lights? If so, you should talk to your service provider as soon as possible and if the situation does not resolve quickly, you should consider replacing your provider!
When you sign the check, are you satisfied with the services received?
The question may sound simplistic but when you sign a check, it means that you are satisfied with the quality of the service you receive. If you must continually repeat the same reproaches, it may be time to look elsewhere. And before making a new choice, you will also need to validate:
Why trust them?
Who’s going to get into your office? Can the new supplier guarantee the integrity of its staff? From his teams? Has he done any checks? Does he have liability insurance? Is it registered with the various regulatory bodies (Revenue, CSST, etc.)?
Does it offer a training program?
What about training for staff? Is that done on the job? In lost time? Is there a training program? On how many days does the program take place? What modules and topics are covered?
Will the company take care of my investments?
You spend a fortune on furnishings, equipment, decoration and floor coverings. The health of your staff should not be affected or the normal duration of these investments should be reduced because the company will use toxic, corrosive or inappropriate products!
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What is the interest of the new company?
Is it for them from another client or are they looking to develop a long-term relationship? Is it a company that uses employees that it can easily interchange or does it use franchisees, owner operators who have invested to professionally serve their customers? Do they have a quality assurance program and if so, how does it work?
Who to contact in case of dispute?
Communication is a key element of a business relationship. If you encounter a problem, will you leave a message on a mailbox to wait several weeks before receiving a response? Will you have a list of people with their contact information who can quickly address and correct the situation? Since you are not there during their visit, does the company offer you other ways to communicate with it? Are you offered a satisfaction guarantee?
What do you propose?
You have sensitive needs that deserve special attention. Will we be offered only a contract without further details? A technical specification ie, tasks to be carried out with corresponding cleaning frequencies? Do these tasks meet your needs? Which products will be used? With what equipment?
So many questions, so many answers. Choosing a company like to maintain its offices may involve traps from which it will sometimes be difficult to get out. Before making a final choice, it is important to do some checks to avoid unpleasant surprises. It’s about your needs, your investments and your satisfaction.